I saw this article and thought it was very good. Our phrases we use do impact our current and future sales. After reading this article, we at ZIG will do our best never to say, “no problem”.
Do Your Employees Have the ‘No Problem’ Problem?
It has happened to all of us: You’re being waited on at a restaurant, buying a product or returning something to a merchant, and as an employee is delivering some kind of service you say, “Thank you.”
Good for you; your mother would be so proud. But she wouldn’t be impressed by what has become an unfortunate response to thank you. After you say thank you for having your water refilled or your order completed, there is sadly a good chance the employee will say, incredibly, “No problem.”
So, from this response are you now to think that simply allowing service to be delivered is some sort of problem you’ve created, for which forgiveness should be granted? Should you feel relief that you’ve been redeemed by this person with “No problem” absolution?
Jim Blasingame is the author of the award-winning new book, “The Age of the Customer®: Prepare for the Moment of Relevance” www.AgeoftheCustomer.com .
Zitek Insurance Group is a Minnesota based insurance agency serving the entire State of Minnesota as well as the following communities: Bloomington, Burnsville, Lakeville, Apple Valley, Prior Lake, Rosemount and Farmington. For more information, please contact us by visiting our contact page and filling out the form.